Complaints Policy
It is the company’s policy to provide all Landlords, Leaseholders, Lessees and Tenants with an Equal, Effective and Efficient response to all complaints.
Our staff follow a written complaints procedure, ensuring that the response is efficient, consistent and compliant with regulatory requirements.
We define a complaint as an expression of dis-satisfaction, either verbally or in writing.
It is the company’s policy to provide all Landlords, Leaseholders, Lessees and Tenants with an Equal, Effective and Efficient response to all complaints.
Our staff follow a written complaints procedure, ensuring that the response is efficient, consistent and compliant with regulatory requirements.
We define a complaint as an expression of dis-satisfaction, either verbally or in writing.
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